
CRT extension for the client to properly identify the certificate. Note: You might need to rename the certificate to a. The default File Format should be Certificate (.cer). I've tried with the work e-mail, but it says that I can't open an account with an e-mail address. However, when I launch the Citrix Receiver, it asks for a work e-mail or some server address given to me by my IT department. Thus, you might need to uninstall Citrix Receiver from your Mac. Hi UNRIC, can you help me I've followed the steps, downloaded the Citrix Receiver and the certificates. In August 2018, Citrix Receiver was replaced by the Citrix Workspace app, which works similarly to the older version of the app.
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This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.Ĭomplete the following steps to resolve this issue:įor Big Sur, please refer to Add certificates to a keychain using Keychain Access on macOS Big Surįor Catalina, please refer to Add certificates to a keychain using Keychain Access on macOS Catalina Citrix Receiver is an application used to run virtual desktops on your computer. It gives you instant access to all your SaaS and web apps, your mobile and virtual apps, files, and desktops from an easy-to-use, all-in-one interface powered by Citrix Workspace services. If this does not resolve the issue then proceed to the next section.įor information on Receiver feature updates refer to - Citrix Receiver Feature Matrix. The new Citrix Workspace app (formerly known as Citrix Receiver) provides a great user experience - a secure, contextual, and unified workspace - on any device. Refer to CTX200114 - Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates.
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Upgrade to the latest version of Receiver to verify if this resolves the issue. For information on Receiver feature updates refer to - Citrix Receiver Feature Matrix.If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. Important! This article is intended for use by System Administrators.
